FAQs

  1. How can I track my order? Once your order is processed and shipped, we will email you a tracking number. You can use this tracking number to monitor your package's journey right to your doorstep.

  2. What's your shipping timeframe? We aim to process and ship orders within 1 to 2 days of receiving payment confirmation. Delivery times vary based on your location and chosen shipping method. Please refer to our Shipping Information page for more details.

  3. Do you offer World-Wide Shipping? Absolutely! We provide fast and free World-Wide Shipping for all our orders.

  4. What if I need to return an item? We offer a 14-Day Money Back Guarantee. If you're not satisfied with your purchase, you can initiate a return within 14 days of receiving your order. Please visit our Returns and Refunds page for detailed instructions.

  5. Where are your products sourced from? Our products come from a combination of sources and global warehouses. This ensures we can offer you a diverse selection of trendy and high-quality items.

  6. Can I change my shipping address after placing an order? If you need to modify your shipping address, please contact our customer support team as soon as possible. We'll do our best to accommodate your request before your order is shipped.

  7. What payment methods do you accept? We accept a variety of secure payment methods, including credit cards and PayPal, making your shopping experience convenient and hassle-free.

  8. Is it Free Shipping? Yes, it is! You can shop with confidence knowing that there are no additional charges for shipping. Your total cost is what you see during checkout.

  9. What currency is the store? Our store operates in you Local Currency. This ensures seamless transactions for our customers and provides clarity throughout your shopping experience.

  10. Is my personal and payment information secure? Your security is our top priority. We employ industry-standard encryption and security measures to protect your personal and payment information. Your data is handled with the utmost confidentiality and care.

If you have any more questions or concerns, please don't hesitate to contact our friendly customer support team. We're here to ensure your shopping experience with Mode Markt is exceptional in every way.